SPRINGFIELD —State Senator Adriane Johnson reaffirmed her commitment to improving access to essential services for Illinois families by championing legislation she outlined a press conference Friday to enhance oversight and accountability of the 2-1-1 helpline system.

“2-1-1 is a lifeline for people in crisis — whether they’re searching for a food pantry, emergency housing or mental health support,” said Johnson (D-Buffalo Grove). “We must ensure this service is working the way it should: quickly, efficiently and fairly.”

Senate Bill 2194 would require the lead entity managing 2-1-1 in Illinois to regularly report to the Department of Human Services on service outcomes, caller data, gaps in referrals, coverage rates and other key information. This data would help state leaders better understand community needs and make informed decisions to improve the system.

In addition to reporting requirements, the measure would align 2-1-1 service standards with prevailing national best practices. It would also add the Department of Human Services to the list of state agencies formally collaborating with the lead entity—further strengthening the state’s ability to evaluate and improve service delivery.

"This initiative will provide clarifications of minimum operational standards, provider requirements and reporting for 211 – with the goal of improving service delivery and future expansion. We thank the legislation's champions, Senator Adrianne Johnson and Representative Daniel Didech, its cosponsors, and everyone who voted to successfully pass it," said Leslie Cully, Director of the Division of Family and Community Services at IDHS. "As 211 continues to expand its reach in Illinois, a well-coordinated system will help ensure that people – particularly those in crisis – receive timely support, reducing barriers to assistance and improving outcomes. We look forward to our continued collaboration with dedicated partner organizations in Illinois working with us for a more connected and responsive 211 human service referral system for those we serve.”

The measure reflects feedback from 2-1-1 Illinois, the nonprofit organization currently responsible for overseeing call centers throughout the state. These updates are intended to help the lead entity better hold providers accountable to minimum service standards and expand access to quality care.

Senate Bill 2194 heads to the governor’s desk for final approval.