SPRINGFIELD — To improve access to critical support services for Illinois families, State Senator Adriane Johnson has passed a new law enhancing oversight, transparency and statewide coordination of the 2-1-1 helpline system.

“The 2-1-1 helpline connects people to housing, food, mental health care and so much more — often during their most vulnerable moments,” said Johnson (D-Buffalo Grove). “This law will ensure that those seeking help aren’t met with delays or dead ends, but with compassionate, effective support.”

Senate Bill 2194 requires the lead entity managing 2-1-1 in Illinois to submit regular reports to the Department of Human Services on key service indicators — including caller demographics, referral gaps, coverage areas and outcome data. These insights will help state leaders identify areas for improvement and better tailor services to meet community needs.

The law also strengthens alignment between Illinois’ 2-1-1 providers and national best practices, setting clearer operational standards for response times, staff training and data collection. Additionally, it formalizes a closer partnership between the lead 2-1-1 entity and DHS to improve oversight and ensure accountability in service delivery.

The changes are based on feedback from 2-1-1 Illinois, the statewide nonprofit overseeing call centers, and aim to empower providers to meet uniform expectations while expanding service access for under-resourced regions.

“This law ensures that the system guiding people to vital services is itself guided by transparency, consistency and care,” Johnson said. “With better coordination and stronger oversight, 2-1-1 can truly serve as the bridge between crisis and recovery.”

Senate Bill 2194 was signed into law Friday and goes into effect immediately.